Terms of Service | Klass360

Last updated: 14 October 2026 · Effective date: 1 October 2026

1. About these terms

These Terms of Service ("Terms") form an agreement between The PioneerTech, having its registered office at 658, Iscon Emporio, Beside Star Bazaar, Satellite Road, Ahmedabad, Gujarat 380015, India ("Klass360", "we", "us"), and the institute or business that signs up for Klass360 ("Customer", "you").

By starting a trial, creating an account or using the Klass360 software and related services ("the Service"), you agree to these Terms. If you accept them on behalf of an institute or company, you confirm that you have authority to bind it. If there is a signed order form or agreement with us, its terms prevail over these Terms where they conflict.

The Service is meant for business use by coaching institutes, tuition classes, tutors and similar education businesses. It is not offered to consumers for personal use.

2. Free trial

New customers may use the Service free of charge for 7 days ("Trial"). No payment is needed to start a Trial.
During the Trial, we may help you set up courses, batches and fee structures and import existing data.
At the end of the Trial, access continues only if you choose a paid subscription. If you do not, your trial account may be suspended, and trial data deleted after 30 days.
The Trial is provided "as is" and we may change or end Trial offers at any time.

3. Accounts and users

You are responsible for the accuracy of your account information and for all activity under your account.
You decide which staff get access and which role each user has. Keep login details confidential and remove access for staff who leave.
Tell us promptly at hello@klass360.com if you suspect unauthorised access.

4. Subscription, fees and payment

Plans, fees, billing cycle and any user or branch limits are set out in the quote or order form shared by our sales team ("Order").
Fees are payable in advance for each billing period unless the Order says otherwise, and are exclusive of GST and other applicable taxes.
Invoices are due within 15 days of the invoice date.
If payment is overdue, we may, after giving notice, suspend access until payment is received.
We may change fees for renewal periods by giving at least 30 days' notice before the renewal date.
Cancellations and refunds are governed by our Refund & Cancellation Policy.

5. Your data

Ownership. You own all data you or your users enter into the Service, including data about enquirers, students, parents, staff and fees ("Customer Data").
Our role. We process Customer Data only to provide, maintain, secure and support the Service, and as described in our Privacy Policy. For Customer Data, you are the Data Fiduciary and we act as your Data Processor under the Digital Personal Data Protection Act, 2023.
Your responsibilities. You are responsible for having a lawful basis to collect and enter Customer Data, giving required notices, obtaining any required consent — including verifiable consent of a parent or guardian for students under 18 — and handling requests from your students and parents.
Export. You can export your data during your subscription and for 30 days after it ends. After that we may delete it, except where law requires us to keep it.
Aggregated data. We may use anonymised, aggregated data that does not identify you or any individual to operate and improve the Service.

6. Acceptable use

You agree not to, and not to let anyone else:

use the Service for any unlawful purpose or to store data you have no right to hold;
use data from the Service to send spam or unsolicited messages in breach of applicable law;
try to access other customers' data, or probe, scan or test the Service's security without our written permission;
copy, resell, sublicense or reverse engineer the Service, except as permitted by law;
upload malware or interfere with the Service's normal operation;
share login credentials between multiple people where each person should have their own user.

7. Availability, support and changes

We aim to keep the Service available at all times, but there may be planned maintenance or unplanned outages. Where possible, we schedule planned maintenance outside Indian business hours and give advance notice.
Support is available by phone and email during Monday to Friday, 10:30 am – 6:00 pm IST (excluding public holidays).
We continually improve the Service and may add, change or remove features. We will not materially reduce the core functions of a paid plan during a paid period without notice.
Features that are not part of the Service today are not promised unless written into your Order.

8. Intellectual property

Klass360 and its licensors own all rights in the Service, software, design, documentation and brand. Subject to these Terms and payment of fees, we grant you a non-exclusive, non-transferable right to use the Service for your institute's internal business during your subscription. If you send us feedback or suggestions, we may use them without obligation to you.

9. Confidentiality

Each party will keep the other's non-public business information confidential and use it only for the purpose of this agreement, except where disclosure is required by law.

10. Third-party services

If you choose to use third-party services alongside Klass360 (for example, your own messaging or payment tools), your use of them is governed by their terms. We are not responsible for third-party services.

11. Disclaimer

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". We do not guarantee that the Service will be error-free or uninterrupted, or that it will meet every requirement of your institute. You are responsible for the accuracy of data you enter and for decisions you make based on reports.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue or goodwill. Our total liability arising from these Terms in any 12-month period is limited to the fees paid by you for the Service in the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law.

13. Indemnity

You agree to indemnify us against third-party claims arising from Customer Data you entered without a lawful basis or required consent, or from your breach of section 6 (Acceptable use).

14. Suspension and termination

You may cancel your subscription as described in the Refund & Cancellation Policy.
We may suspend or terminate access, after notice where reasonable, if you seriously breach these Terms, fail to pay fees, or if required by law.
On termination, your right to use the Service ends. Sections on your data, intellectual property, confidentiality, liability, indemnity and governing law continue to apply.

15. Governing law and disputes

These Terms are governed by the laws of India. The parties will first try to resolve any dispute in good faith through discussion. If it is not resolved within 30 days, the courts at Ahmedabad, Gujarat will have exclusive jurisdiction.

16. General

We may update these Terms. We will post changes here with a new "Last updated" date and notify account owners of material changes before they take effect.
Neither party is liable for delays caused by events beyond its reasonable control.
You may not assign this agreement without our written consent. We may assign it as part of a merger or sale of business.
If any part of these Terms is found unenforceable, the rest remains in effect.

17. Contact

The PioneerTech, 658, Iscon Emporio, Beside Star Bazaar, Satellite Road, Ahmedabad, Gujarat 380015, India
Email: hello@klass360.com · Phone: +91 73594 26596