Refund & Cancellation Policy

Last updated: 14 October 2026 · Effective date: 1 October 2026

This policy applies to subscriptions to the Klass360 software purchased from The PioneerTech, 658, Iscon Emporio, Beside Star Bazaar, Satellite Road, Ahmedabad, Gujarat 380015, India ("Klass360", "we", "us"). It should be read with our Terms of Service.

Note: this policy is about what you pay Klass360. Refunds that your institute gives to its own students are managed by you — Klass360's Fees & Refunds module helps you record and approve them.

1. Free trial — no payment needed

Every new institute can try Klass360 free for 7 days.
No payment or card details are needed to start the trial, so there is nothing to refund or cancel.
If you do not choose a paid plan, the trial simply ends. Please see the Terms of Service for what happens to trial data.

2. How subscriptions are billed

Paid subscriptions are billed in advance for the billing period agreed in your quote or order form (for example, monthly or yearly). Pricing is shared by our sales team.
Subscriptions renew for the same period unless cancelled before the renewal date. We will send the renewal invoice in advance of the renewal date.
All amounts are subject to GST and other applicable taxes.

3. Cancelling your subscription

You can cancel at any time by emailing hello@klass360.com from the account owner's registered email address.
To avoid being charged for the next period, cancel at least 7 days before the renewal date.
After cancellation, you keep access until the end of the period you have already paid for.
You can export your data before access ends and for 30 days after.

4. When refunds apply

Because you can try Klass360 free before paying, subscription fees are generally non-refundable once a billing period has started, except in the cases below:

Duplicate or incorrect charges: if you were charged twice or charged an amount different from your invoice, we will refund the extra amount in full.
First paid period: if you cancel within 7 days of your first-ever payment to Klass360, we will refund that payment in full. This applies once per institute and does not apply to renewals or upgrades.
Annual plans: annual plans are discounted for a full-year commitment, so unused months are not refunded on early cancellation (except under the first-payment rule above). You keep access until the end of the paid year.
Service not delivered: if we are unable to provide the Service for reasons within our control, we will refund a fair, pro-rated amount for the affected period.
Termination by us: if we end your subscription without cause, we will refund the unused portion of any prepaid fees.

Refunds are not given for unused user licences, partially used periods (except as stated above), onboarding or data-import services already delivered, or where an account is suspended for breach of the Terms of Service.

5. How to request a refund

Email hello@klass360.com with the subject "Refund request".
Include your institute name, registered email, invoice number and the reason for the request.
We will acknowledge your request within 2 working days and share our decision within 7 working days.

6. How refunds are paid

Approved refunds are made to the original payment method or bank account used for payment.
Refunds are processed within 7–10 working days of approval. Your bank may take additional time to credit the amount.
Tax adjustments (such as GST credit notes) will be issued as required by law.

7. Changes to this policy

We may update this policy. Changes will be posted on this page with a new "Last updated" date and will not affect refunds for payments made before the change.

8. Contact

Questions about billing or refunds? Email hello@klass360.com or call +91 73594 26596.